Return & Refund Policy

• Customers are required to check the order at the time of delivery or pickup.
• If any product is damaged, incorrect, or missing, it must be reported immediately to the delivery personnel or store staff at the time of receipt.
• Returns will only be accepted on the spot, during the delivery or pickup itself.
• No returns or exchanges will be accepted after the delivery or pickup is completed.
• Returned items must be unused, unopened, and in original packaging.
• Refunds or replacements will be processed only for items that meet the above return condition.
• In case of an accepted return, a refund will be issued to the original payment method within 5–7 business days.
• Perishable goods, clearance items, or special promotional products are non-returnable.
• For any concerns, you can contact our support team at support@merxgroser.com.