Shipping Policy

For Retail Store Customers

• Orders are processed within 24–48 business hours of confirmation.

• Standard delivery time is 2–7 business days, depending on your location.

• Shipping is free for orders above ₹999; charges apply for smaller orders.

• Delivery tracking information will be provided via email/SMS after dispatch.

• Deliveries are made Monday to Saturday, excluding public holidays.

• Customers are advised to verify the order at delivery time.

• In case of damaged goods, follow our Return & Refund Policy.

For Wholesale Store Customers

• Wholesale orders must be placed on or before the 25th of each month.

• Orders placed after the 25th will be processed for the following month.

• Delivery for wholesale orders is scheduled within the first week of each month.

• Minimum order quantities may apply based on product category.

• Shipping charges (if applicable) are discussed at the time of wholesale agreement.

• All deliveries must be inspected at the time of receipt for any issues.

• No returns will be accepted after delivery is completed, unless reported on the spot.

• For questions or to schedule a wholesale delivery, contact us at support@merxgroser.com.