Shipping Policy

For Retail Store Customers

• Orders are processed within 24–48 business hours of confirmation.
• Standard delivery time is 2–7 business days, depending on your location.
• Delivery is available to select pincodes only. You will be notified at checkout if your pincode is serviceable
• Shipping is free for orders above ₹999; charges apply for smaller orders.
• Delivery tracking information will be provided via email/SMS after dispatch.
• Deliveries are made Monday to Saturday, excluding public holidays.
• Pickup Option: Customers may also choose to pick up their order from our store during business hours. Pickup instructions and confirmation will be shared once the order is ready.
• Customers are advised to verify the order at delivery time.
• In case of damaged goods, follow our Return & Refund Policy.

For Wholesale Store Customers

• Wholesale orders must be placed on or before the 25th of each month.
• Orders placed after the 25th will be processed for the following month.
• Delivery for wholesale orders is scheduled within the first week of each month.
• Delivery is available to select serviceable pincodes. Customers will be informed at the time of order placement if their location is covered.
• Minimum order quantities may apply based on product category.
• Shipping charges (if applicable) are discussed at the time of wholesale agreement.
• Pickup Option: Wholesale buyers can also choose to collect their orders directly from our store after receiving confirmation. Pickup schedules will be coordinated in advance.
• All deliveries must be inspected at the time of receipt for any issues.
• No returns will be accepted after delivery is completed, unless reported on the spot.
• For questions or to schedule a wholesale delivery, contact us at support@merxgroser.com.