Privacy Policy

By using MerxGroser’s website, you agree to the practices described below:

Information We Collect
- Name, email, phone number, billing and shipping address (during registration or checkout)
- Order details and history
- Payment method (processed securely via third-party gateways; we do not store card details)
- Device data: IP address, browser type, pages visited, time spent
- Communication history: messages, support chats, and email correspondence
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, updates, and support responses
- To personalize your shopping experience
- To improve our services and website performance
- To comply with legal and tax obligations
Sharing Your Information
- With logistics/shipping partners for delivery
- With secure payment gateways for transaction processing
- With marketing platforms (email/newsletters) only if you've opted in
- With legal or regulatory bodies if required by law
Cookies & Tracking Technologies
- We use cookies to:
  - Keep you logged in
  - Save preferences and cart info
  - Analyze website traffic
  - Show personalized offers
- You can control cookie preferences in your browser settings.
Data Security
- We use SSL encryption and secure servers to protect your information
- Payment information is handled by PCI-compliant third-party processors
Your Rights
- You have the right to:
  - Access or update your personal data
  - Request deletion of your account
  - Unsubscribe from marketing emails at any time
- To exercise these rights, email us at support@merxgroser.com
Data Retention
- We retain your information only as long as necessary to:
  - Fulfill orders
  - Comply with tax/legal regulations
  - Provide customer support
Children’s Privacy
- Our services are not intended for users under the age of 13
- We do not knowingly collect data from children
Changes to This Policy
- We may update this Privacy Policy periodically